C Spire TV

Welcome to the C Spire TV ideas and feedback forum! This is where our C Spire TV product managers come to get inspiration for how to improve C Spire TV. So inspire us by saying which features and functionality you’d like to see next!

How it works.

  1. VOTE for existing ideas you think will improve C Spire TV.
  2. SUBMIT your own ideas.
  3. COMMENT on interesting threads and add your thoughts.

Looking for support?

C Spire Home Services Support: https://help.cspire.com/app/home/p/2

IMPORTANT: If you need our help, don’t post here. Instead, get in touch with us one of the following ways:

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Extra Dvr time

    Every time we add time to a recording, it doesn’t work properly. It indicates that it has recorded, but it starts over instead of playing to the end. If you try to fast forward it goes all the way back. Super frustrating when trying to watch the end of a football game.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  2. 4K channel option

    Have the option to (if needed pay more) stream 4k channel content

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  TV Network  ·  Admin →
  3. Fix the problem where you do not have to constantly log in.

    We occasionally have to log back into the app to view programs. It is not an issue about how long it has been since we watched something. Sometimes we have to log in several times during the day but other times it might be weeks before having to log in again and it is at different times for the different TVs we have. It appears to be some kind of glitch in the app.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  4. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  5. (Stop and go to live TV), & (Stop and Delete) selections as options for paused recording

    Please add (Stop and go to live TV), & (Stop and Delete), as options you can select when you pause a recorded shows. That way if for some reason you need to stop watching a recorded show you can just stop and have the system take you to live TV or when you are finished watching a show you can just Stop and Delete the show without having to go around the world to do so. You could have the first option take you to live TV and the second take you back to recorded shows to watch another recorded…

    13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  6. xbox

    Add device support for the Xbox One.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  7. FireTV - Better integration with Logitech Harmony

    Currently, I can pair my Logitech Harmony Hub with my FireTV. This enables the use of my Harmony remote with the FireTV. I can browse through the FireTV menus and open the C Spire TV app. I don't need a separate remote to turn my TV on or adjust the volume on the AV receiver.

    Once in the app, the controls on the Harmony remote are somewhat limited. For example:
    Guide does not bring up the C Spire TV Guide
    DVR does not bring up Shows

    I'm not sure how much of this is just a limit of the minimal…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  8. Add support for Samsung TVs

    Samsung TVs that run the Tizen platform have a robust selection of apps that offer similar performance as AppleTV and Amazon Fire TV. It would be nice to have the C Spire TV app available on that platform where other services like Netflix and Amazon Movies are already available.

    13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  9. Guide not coming up when first turning on TV

    We are VERY new to CSpireTV, but when we first turn our TVs on in the morning, the Guide does not want to come up. I just get the circle. If I go to the "Previously Viewed" and pick a channel, then I am able to go back to the Guide and get the listings to come up.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  10. During a severe weather NWS alert, it currently does not allow me to change the channel to check local weather.

    During a severe weather NWS alert, it currently does not allow me to change the channel to check the local weather. It is critical to be able to see where the severe threat is and how close it is to our hose.

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  11. Your App Crashes Daily

    I have to reboot my FireStick or AppleTV almost daily if i run the CSpire app. Looks like a memory leak in your app. If i use the channel specific apps like Velocity, Fox, or others apps i do not have the problem. I only experience it with your app. I'm forced to reboot the box to run your app.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  12. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  TV Network  ·  Admin →
  13. Keep only a "maximum" number of episodes of a program in the DVR

    I set my DVR to record "Everybody Loves Raymond," and now it's nearly full of nothing but -- because it records every occurrence of that show, which is heavy syndication. I'd like it to keep only, say, the five most recently-recorded episodes. I'm about ready to stop recording the show to avoid this problem, but that's no fun. Wish it were not an all-or-nothing feature. (And I like the suggestion of recording only NEW episodes, but that would not apply to a show like "Raymond," which no longer has new episodes.)

    18 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  14. AppleTV Remote Trackpad - Guide Fast Scroll Bar, is TOO fast

    Scrolling up or down on AppleTV remote trackpad causes a scroll bar to appear on the right side of the screen which then scrolls VERY fast. The point at which this happens is un-predicatable and not consistent. It's very difficult to find a scroll speed which does NOT engage the fast scroll when one is just surfing up or down every channel to find something to watch. Best as I recall, the previous scrolling sensed the remote track pad acceleration for scroll speed instead of engaging a scroll bar feature and it worked fine. I have set the trackpad scroll…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi Robert – Thanks for taking the time to point this out. I will bring this up w/ our dev team and see what we can do. I believe this started getting ‘too’ fast with the introduction of tvOS 11 but I may be wrong.

    In any event, watch this space for updates. I hope this is something we can tweak easily and deliver improvement.

  15. Add El Ray Network

    Add El Rey Network
    http://www.elreynetwork.com/
    C. Cooper productions like Stargate, Atlantis, etc El Rey Network is a must. Its the only thing holding me back from switching from comcast!!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  TV Network  ·  Admin →
  16. Allow scheduling of programs not currently airing

    The search feature for recording programs seems to only find shows that are currently on air. Networks preview programs like Christmas specials that I cannot schedule to be recorded because they are several weeks away and aren't found in a search. Another example are some summer shows that can't be scheduled now. It would be nice to be able to find a show that is not currently airing and tell the DVR to record it when it comes on. My previous Uverse service was able to do this.

    36 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi Josh – Thanks very much for taking the time to provide your feature suggestion.
    At present, you can schedule new recordings up to 14 days in advance via the search interface, and can ‘scroll’ forward in the Guide up to 7 days.

    We had not considered some of the situations you present. And if we find that a lot of other C Spire TV customers are needing the ability to set recordings multiple months in the future, we will work hard to implement this feature.

    Thanks again for the input and please keep any and all suggestions coming!

  17. Make Watching Next Episode in DVR Easier

    If you have multiple recordings of the same TV series, when you're done watching one episode, you have to go back through the process to watch the next episode. It'd be great if a button popped up on the bottom to watch next show like Netflix does.

    38 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi Cara – Thanks very much for your suggestion. We are aware of this need and are working hard to improve what we call the ‘post roll’ experience. So when you’ve finished watching an episode, the system is smart and will know there’s another episode available to play.

    Your input will help us prioritize this and include it in a future release!
    - Rube.

  18. Better Search on Amazon Fire TV

    I would like my search to Auto-complete and I would like recommendations based on the type of show or keyword (Like war shows all War-based shows on like Ken Burns Vietnam). And the search field is blocking the list of results which makes it tough to know if a show I want is shown or not.

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  19. The Option to Save or Delete a recorded show after viewing

    I would like the option after I have viewed a show I recorded, a window pops up giving you the option to either save/retain the show or to delete the show.

    45 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  20. Favorite Channels List - By Profile

    Currently every time I want to go to the 3 channels I watch I have to scroll through all the channels. (I have 3 others in my family that watch other channels). It would be way faster to have favorite channels saved to my profile so I wouldn't have to scroll through channels I am not going to watch.

    54 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  • Don't see your idea?

Feedback and Knowledge Base

Get in touch.

To make it easier to get help when you need it, we provide a variety of ways to report an issue or talk with a customer care representative: