I would like to possibly switch from set top boxes to streaming, but I was told I would have to turn in my boxes and then switch. I would like to try the app first to see if it is satisfactory. I was also told that once you turn in your set top boxes, in some areas, you can't switch back from streaming to using the boxes. I would like to try it, but not under these conditions.1 vote
Normally other services offer TCM in the Standard package.2 votes
Amazon Prime and Netflix both allow you to download movies and shows so you can watch them without being on a WiFi network or using Cellular data (like when flying). It would be nice to have this feature too instead of having to access recordings in the cloud.3 votesUnder consideration · AdminRob Rubinoff (C Spire TV Product Manager, C Spire Home Services) responded
Thanks for this suggestion. We see the value in providing a ‘download and go’ option for recordings / programming to mobile devices. At present, there are both legal and technical obstacles preventing this feature but it remains on our long-term roadmap.
Add AXS TV. CSpire is the only cable provider in the Jackson Metro Area that does not offer AXS TV as part of its expanded lineup.
AXS TV1 vote
Have an option that allows you to see a list of all shows that are scheduled to be recorded on a particular day .3 votesUnder consideration · AdminRob Rubinoff (C Spire TV Product Manager, C Spire Home Services) responded
Hello – Thanks for your suggestion.
C Spire TV currently provides a way to view your scheduled recordings by series, sports event, or movie title.
There needs to be a middle package. Something that's between the $25 Economy and $65 Standard that would contain some of the other channels mentioned in the other posts....specifically kids and sports. I have Xfinity internet and Hulu. I spend less than $100 for internet and tv with most of the channels offered in the Standard package. I would swap if there was a more competitive price.2 votesUnder consideration · AdminRob Rubinoff (C Spire TV Product Manager, C Spire Home Services) responded
Matt – Thanks for this suggestion.
Unfortunately, our contracts with major content providers (e.g., Turner, Disney, NBC Unversal, etc.) explicitly state which of their channels need to be in what package we offer. Consequently, while we would like the flexibility to create content packages with fewer channels and offer them at a more attractive price-point, the massive media companies structure their agreements in such a way so as to explicitly prevent us from doing so.
We vehemently oppose this required bundling and will continue to do so. Our desire as your Internet and TV provider is to have the flexibility to offer TV entertainment that best matches the needs of our customers in terms of content and price.
Thanks again for your suggestion!
Unless I'm missing something --
1.) I'm able to view scheduled recordings only on Web and Roku (Not iOS).
2.) I'm able to schedule only NEW episodes only on Web (Not Roku or iOS).
3.) iOS app keeps signing me out.2 votes
Thanks for your input on this. We are working to create a more unified experience on our Mobile (iOS, Android) platforms.
With regard to multiple sign-in’s on iOS we recently pushed the 1.15 iOS client which we’re seeing in testing as having drastically reduced the number of sign-in’s required. Please make sure you update your iOS app and let us know if you continue to experience this issue.
Remote control voice activated1 vote
Offer the ACC Network when it becomes available on Aug.222 votes
Title explains it. I can set a recording in the Cspire.Tv website, but you can't extend it 30/60 mins from the website. You can only do that on the CSpire app (we us the app with Amazon Firestick, not the "cable box").2 votes
Is surround sound supported still? I have checked a couple ESPN games, movie channels...etc nothing comes thru 5.1 anymore. It use to for me on Apple TV not anymore. I did check Netflix app on same Apple TV and it is still outputting 5.1. I know not all shows broadcast 5.1 but espn major games always did in the past.2 votes
Hi – Thanks for this input. We’ll be testing this and report back about the status.
The old phone app that no longer functions let you schedule programs to record. That feature was very useful for people who travel a lot. The new app apparently lacks that feature (or so I was told when I asked). The feature should be restored so that the Cloud DVR can be programmed to record when one is away from home.4 votes
Thanks for this suggestion. This feature is something we are currently working on.
When i tried to go to future shows and cancel one of them it ask if i want cancel all future recording instead of just that one recording1 vote
Provide the same “Guide” that appears on the CSpire TV screen, to be also available online on your website.
This would allow previewing what programming is available ahead of time, or even while viewing TV but looking at a separate computer or tablet without interrupting the program being watched. XFinity offers this, and we have found that very useful.
Here’s their site, as an example, obviously the CSpire channel numbers and programming will be different . . .
Thanks for this suggestion to expand mobile / web functionality to enable browsing of guide, content etc, without impacting the show being watched.
Have the option to (if needed pay more) stream 4k channel content3 votes
Hi – thanks for the suggestion to add 4K content. We are looking at potential sources for 4K content. Unfortunately, there are very few live 4K sources available today.
Are you aware of any specific sources you can share that are offering live and on demand 4k programming?
Title says it all.1 vote
Hi – the H&I channel is carried by local network affiliates. We do not have the ability to acquire this network’s signal unless they are part of a local broadcaster’s offering.
So if your local broadcast affiliate (ABC, CBS, FOX, NBC) carries H&I and broadcasts that signal over the air (ota), then it will be available to you. If they do not, then it will not be available as part of our service.
Please add (Stop and go to live TV), & (Stop and Delete), as options you can select when you pause a recorded shows. That way if for some reason you need to stop watching a recorded show you can just stop and have the system take you to live TV or when you are finished watching a show you can just Stop and Delete the show without having to go around the world to do so. You could have the first option take you to live TV and the second take you back to recorded shows to watch another recorded show.
Please add (Stop and go to live TV), & (Stop and Delete), as options you can select when you pause a recorded shows. That way if for some reason you need to stop watching a recorded show you can just stop and have the system take you to live TV or when you are finished watching a show you can just Stop and Delete the show without having to go around the world to do so. You could have the first option take you to live TV and the second take you back to recorded shows to watch another recorded…13 votes
Hi Chuck – Thanks for these suggestions. We appreciate your feedback.
I just downloaded the Roku app and tried it. We are currently using Fire sticks for our service. I found the Roku app to be very slow to respond versus the Fire app, and the navigation doesn’t seem to be as intuitive. Are there current development efforts to improve this app?1 vote
Hello – Thanks for reaching out w/ your Roku feedback. There are significant differences in what we can accomplish from a feature and development standpoint across the various platforms we support. The Roku programming language and related processing power on most devices does not support the more fluid and responsive experience available on Amazon, Android and Apple TV.
I set my DVR to record "Everybody Loves Raymond," and now it's nearly full of nothing but -- because it records every occurrence of that show, which is heavy syndication. I'd like it to keep only, say, the five most recently-recorded episodes. I'm about ready to stop recording the show to avoid this problem, but that's no fun. Wish it were not an all-or-nothing feature. (And I like the suggestion of recording only NEW episodes, but that would not apply to a show like "Raymond," which no longer has new episodes.)17 votes
Hi Wilson – Thanks for providing this suggestion. This is something that is on our roadmap. This is great confirmation that this feature is needed!
Every time we add time to a recording, it doesn’t work properly. It indicates that it has recorded, but it starts over instead of playing to the end. If you try to fast forward it goes all the way back. Super frustrating when trying to watch the end of a football game.1 vote
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